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Green Dragon Bonsai,
Prestatyn,
Denbighshire
Tel:- 01745 886152
Callers welcome by prior arrangement,
feel free to ring us with your
enquiries or email us
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Green
Dragon Bonsai
Chinese
Elm Bonsai and all things Bonsai. Bonsai tools, Bonsai pots, Bonsai feed,
Bonsai Accessories and much more. As with Bonsai small is beautiful and
this applies to our prices as well. Plus we will give all the FREE Bonsai
advice you need.
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Buy online for same day or next day
despatch on most items
Order with confidence
All of our pots are frost proof and are fully guaranteed
against breakage in transit
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Please take time to read these terms and conditions if you
are in any doubt as to our integrity as a supplier.
If in any doubt as to our policies please do not hesitate to contact
us.
Terms and conditions
General
All of our products are fully guaranteed against manufacturers defects. We cannot
guarantee products against damage in use or wear and tear. Advice on the correct
use of specialised tools is available on request. All items are new and unused
except where stated otherwise.
Goods are despatched using Royal Mail first class, special delivery, standard
parcel services, Parcelforce 24 and Parcelforce 48 depending on service selected
and/or parcel size. Enhancements such as extra insurance, recorded delivery
etc are available at extra cost to customer, please ask for details when ordering
Ceramics are fully guaranteed by ourselves against loss or breakage in transit.
Occasionally especially where the lower quality Chinese ceramics are concerned
there will be the odd chip or blemish. We take time to check each pot prior
to sending and if minor problems are encountered, assess each pot on whether
it is fit for purpose. In this case fit for purpose means that at least one
side will be without any unsightly faults and looks presentable. Please ask
if in doubt.
Pot dimensions on all pots are approximate and measured externally. Generally
speaking actual dimensions are slightly less than those given due to shrinkage
during the manufacturing process. For internal dimensions or exact measurements
please ask. Customers are welcome to exchange pots that are the wrong size but
in such cases will be expected to meet the costs of additional shipping costs.
Items other than ceramics are covered by Royal Mail standard compensation packages.
Any loss or damage of items after posting will be claimed back from Royal Mail
and compensation recovered by us will be used to reimburse customers. This process
can only be started after 15 days have elapsed and may take several weeks to
resolve. In most cases we will be able to replace or reimburse customers as
soon as the problem becomes evident.
Having placed an order you can cancel it at any time prior to despatch, just
let us know asap.
Refunds are given but postage costs incurred will not be refunded unless there
is a problem of our making in which case we will meet any additional costs
Specific terms and conditions relating to trees
Trees are posted in a number of ways depending on size.
Very small trees are sent by first class post. Next day delivery is available
at extra cost and will be either Royal Mail special delivery or Parcelforce
24 for larger trees. Both services cover loss under Royal Mails standard compensation
terms and conditions. We cannot directly accept responsibility for lost or delayed
trees but in the event of a problem we will file a claim against Royal Mail,
and any compensation retrieved by ourselves will be used to reimburse customers.
Larger trees are sent by 24 hour delivery service and are guaranteed
against serious damage and problems caused by delays. There is a limit to what
can be sent by courier and larger trees will need to be collected or if practical
we can meet halfway. Contact us for options if unsure.
Tree health
All of our trees are guaranteed to be healthy at the time of their sale. If
they weren't we would not sell them.
We endeavour to provide care instructions with Chinese Elm and Sageretia and
with all Maples.
Care instructions on other species are available upon request and while we will
gladly provide help at any time we cannot be held responsible for deterioration
or loss of a trees health due to poor aftercare.
Privacy Policy
Any details given to us will only be used for the purpose of this order and
no details will be passed to any third party or used to contact you again umless
you request to join our mailing list
Thank you
