terms and conditions /
about us
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* Heavy consignments (over 2kg) to Highlands of Scotland, Northern Ireland, Isle of Man and Scilly Isles will attract a surcharge not covered by our FREE shipping offer. Please ask if in doubt
Offer applies to orders that can be sent in one box. Multiple consignments will attract normal postage rates on anything other than the first parcel. Offer does not apply to large trees that are unsuitable for shipping.
Trees - Terms and conditions
Postage
Trees are posted in a number of ways depending on size.
Very small trees are sent by first class post. Next day delivery is available
at extra cost and will be either Royal Mail special delivery or Parcelforce
24 for larger trees.
Neither service is 100% guaranteed to arrive next day but there is a better
than 90% success rate
Both services cover loss under Royal Mails standard compensation terms and conditions.
We cannot directly accept responsibility for lost or delayed trees but in the
event of a problem we will file a claim against Royal Mail, and any compensation
retrieved by ourselves will be used to reimburse customers. This may take a
while.
Larger trees are sent by Parcelforce 24 hour delivery service
and are guaranteed against serious damage and problems caused by delays.
There is a limit to what can be sent by courier and larger trees will need to
be collected or if practical we can meet halfway. Contact us for options if
unsure.
Tree health
All of our trees are guaranteed to be healthy at the time of their sale. If
they weren't we would not sell them.
We endeavour to provide care instructions with all trees.
Further care instruction and a full after sales advice service is available
on request FREE of charge.
As such we cannot be held responsible for deterioration or loss of a trees health
due to poor aftercare.
Thank you